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J M Gross Consulting On this Page: This page
provides help with deciphering error codes, messages and beeps that you may come
across on your computer.
400 Bad File Request - Usually means the syntax used in the URL is incorrect (e.g., uppercase letter should be lowercase letter; wrong punctuation marks). This error message indicates that the server can't figure out the URL (Uniform Resource Locator) you requested. The problem often occurs because of incorrect URL syntax. If you typed the URL, check it for incorrect uppercase or lowercase letters, colons, and slashes. Try to type the URL again. If you still get an error, try to backtrack the URL to the directory the document resides in. If the error message persists, there may be a problem with the document. Your only recourse is to contact the site's administrator. 401 Unauthorized - Server is looking for some encryption key from the client and is not getting it. Also, wrong password may have been entered. Try it again, paying close attention to case sensitivity. 401 errors usually occur when an Internet site is protected and the server didn't receive the correct encryption ID or password for entry. If you're registered with the site, you can try your password again if you have the opportunity. As with URLs, passwords are often case-sensitive, so type the password carefully. You can also get this error from servers that deny access from certain domain types, for example, domain names ending in edu. 403 Forbidden/Access Denied - Similar to 401; special permission needed to access the site -- a password and/or username if it is a registration issue. Other times you may not have the proper permissions set up on the server or the site's administrator just doesn't want you to be able to access the site. 401 errors usually occur when a server denies access because of your domain, because of security restrictions, or because you don't have a password. These errors also occur when you haven't signed up with a site that requires registration. You can try to register with the site or try your password again. You can also attempt to contact the site's administrator for a password. 404 File Not Found - Server cannot find the file you requested. File has either been moved or deleted, or you entered the wrong URL or document name. Look at the URL. If a word looks misspelled, then correct it and try it again. If that doesn't work backtrack by deleting information between each backslash, until you come to a page on that site that isn't a 404. From there you may be able to find the page you're looking for. The 404 error often appears as Not Found or simply File Not Found. These errors are very common and occur when the host server can't find the specific HTML (Hypertext Markup Language) document you requested. 404 errors usually stem from a document name change or a document deletion. They can also take place when you've made a syntax error in the document name. Your best bet is to assume you made a mistake when you typed the URL. Backtrack by deleting the portion of the URL that follows the last slash. Then re-access the URL and look for it in the directory you'll receive. 408 Request Timeout - Client stopped the request before the server finished retrieving it. A user will either hit the stop button, close the browser, or click on a link before the page loads. Usually occurs when servers are slow or file sizes are large. 500 Internal Error - Couldn't retrieve the HTML document because of server-configuration problems. Contact site administrator. 501 Not Implemented - Web server doesn't support a requested feature. 502 Service Temporarily Overloaded - Server congestion; too many connections; high traffic. Keep trying until the page loads. This error indicates that the server is experiencing high-traffic load and can't process the request. You can often access the site by trying to load the site again. If the error persists, you may want to try at a later time. 503 Service Unavailable - Server busy, site may have moved ,or you lost your dial-up Internet connection. This error occurs when your access provider, gateway, or system is down or busy. Your only hope is to wait a minute or two and try again. Connection Refused by Host - Either you do not have permission to access the site or your password is incorrect. File Contains No Data - Page is there but is not showing anything. Error occurs in the document. Attributed to bad table formatting, or stripped header information. When you get this error, it means that you've accessed the right Web site, but the file you requested is empty. There's a possibility that the site administrator is updating the site, in which case you can try to access the document again later. You can also try to bypass this problem by retyping the URL with :80 before the last slash. Bad File Request - Browser may not support the form or other coding you're trying to access. This error messages indicates a problem with HTML coding at the site. The problem may be that your web browser doesn't support the form you're trying to access. You can try to bypass this problem by E-mailing the Web site administrator for help. Failed DNS Lookup - The Domain Name Server can't translate your domain request into a valid Internet address. Server may be busy or down, or incorrect URL was entered. This error indicates that the Domain Name System (DNS) can't translate the URL to a valid Internet address. This DNS error message occurs in several situations. The server that you're trying to connect to may be overloaded with traffic or temporarily down. If the server is just busy, you can sometimes get through by trying to access the site again. If the server is temporarily down or offline, there's nothing you can do except try again later. Unfortunately, there's no way for you to tell whether a server is down or just busy. You could have also incorrectly typed the URL. If you're accessing the Internet via a modem and you get a DNS error for each Web site you try to access, chances are there's something wrong with your connection. Try re-launching Navigator and your required communication software. If the problem persists, contact your Internet service provider (ISP). Host Unavailable - Host server down. Hit reload or go to the site later. This error usually occurs when the host server is down. You can try to access the site again by clicking the Reload button on Navigator's toolbar. Unable to Locate Host or Host Unknown - Host server is down, Internet connection is lost, or URL typed incorrectly. These errors often occur for one of three reasons: the host server is down, you lost your Internet connection, or you incorrectly typed the URL. Try clicking the Reload button first. If this doesn't work, look at the URL again. If you still get the error message, check your Internet connection. Network Connection Refused by the Server - The Web server is busy. These errors most often indicate that the server is too busy to handle more traffic. You can try the site again by clicking the Reload button, or wait until a later time. NNTP server error - An NNTP server error appears when you try to log on to a USENET newsgroup and can't gain access.This error signals several possible problems. As is often the problem, the host server may be down, or you may have incorrectly typed the URL. It's also possible that the newsgroup you chose isn't available through your ISP, in which case you won't be able to access the newsgroup unless you contact your ISP and get it to add the newsgroup. Another possible problem is that you may have incorrectly entered your newsgroup preferences.Permission denied - This message occurs when you're trying to upload a file to an FTP site.The message indicates that the site's administrator won't allow the upload, the site is too busy, or that you've used the wrong syntax in the URL. Look at the URL syntax first and type it again. If the error message reappears, you should try again later. If the problem persists, you can try to E-mail the site's Webmaster for help.You can't log on as an anonymous user - This error message appears when you try to access certain FTP sites.It indicates that the site allows access only to registered members, or that the site allows access to only a limited number of non-members, in which case the site is simply busy. You can try to access the site again later, or if you're a registered member, try entering your user ID and password manually using an FTP software package.BIOS Error Beeps and Messages/Codes
8042 GATE-A20 ERROR - Usually caused by a bad keyboard. Try a different one. 8087 NMI AT XXXX.XXXX. TYPE (S)HUT OFF NMI, (R)EBOOT, OTHER KEYS TO CONTINUE - Your math coprocessor has generated a Non-maskable interrupt. Have your math coprocessor tested. If it has failed, replace it. ACCESS DENIED - Your have tried to perform a write function to a read-only file. If using a floppy, make sure the disk is not write-protected. If you really want to delete the file, you can change it be a regular file, then delete it. In Windows 95, right click the file, choose Properties, then un-check the "Read-Only" box. In DOS, use the ATTRIB command. ALLOCATION ERROR, SIZE ADJUSTED - CHKDSK is telling you that the physical size and the allocated size of a file do not match. It is not a big deal, but if this error is gotten often, backup your hard drive, because this is sign of a coming failure. ATTEMPTED WRITE-PROTECT VIOLATION - You tried to format a write-protected floppy diskette. BAD DMA PORT = XX - Your DMA controller chip on the motherboard has failed the POST. You will likely have to replace your motherboard. BAD OR MISSING COMMAND INTERPRETER - More than likely, you are trying to boot from a disk that is missing COMMAND.COM. If this is a hard disk, replace this file into the root directory. BAD PARTITION TABLE - Try reperforming FDISK on this drive. After this, if you still get this error, try low-level formatting the drive. Another possibility is that you have picked up a computer virus which has damaged the partition table. Try running anti-virus software. BUS TIMEOUT NMI AT SLOT X - There is a error with your EISA bus. Make sure the card in slot X is configured correctly. If this doesn't do it, call the manufacturer of the card. If all else fails, there is a possibility of a faulty motherboard. C: DRIVE ERROR - Your C: drive is not properly configured in the CMOS. Run setup and reconfigure. C: DRIVE FAILURE - This is a time out message saying the computer has gotten no response from the hard drive. There is a possibility your hard drive has crashed, but first check to be sure the drive is receiving power from the power supply and that the data cable is attached correctly. CACHE MEMORY BAD, DO NOT ENABLE CACHE! - The cache memory chips on your motherboard are malfunctioning. Locate and reseat them. You may have to replace the cache. CH-2 TIMER ERROR - The timer chip on your motherboard is not working. Replace the motherboard. CMOS BATTERY STATE LOW - Replace the CMOS battery. CMOS CHECKSUM FAILURE - The checksum error correcting has detected corruption in your CMOS data. Replace your CMOS battery and re-run setup. If the problem persists, the CMOs chip is probably bad, and you'll have to replace the motherboard. CMOS DISPLAY TYPE MISMATCH - Your CMOs says you have a monochrome video card installed. Correct this information in setup. COM PORT DOES NOT EXIST - You are trying to use a COM port that does not exist. Run a diagnostic utility and see if the computer recognizes the COM port you are trying to use. DATA ERROR READING DRIVE X: - Usually caused by the slow misalignment of disk drives over time. Use a disk fixing utility to realign the disk's data. DISK BAD - A rather general error meaning some thing related to your hard drive is not working anymore. First, check to be sure all of your data cables are attached correctly. Listen and see if the hard drive platters are spinning. If necessary, unplug the drive and then re-plug it in in order to better differentiate the drive's sound from the rest of the system. If it is not spinning, try another power supply lead. If that doesn't help, your hard drive is probably shot. DISK BOOT ERROR, REPLACE AND STRIKE ANY KEY WHEN READY - You are trying to boot of a disk that is not bootable. Make sure it is a valid system disk. DISK CONFIGURATION ERROR - Usually caused by trying to use a newer technology drive on a system that is too old. Your BIOS does not recognize the code in the CMOS for this newer drive. This problem can be fixed by updating your BIOS, in most cases. DISK DRIVE 0 SEEK FAILURE - Drive 0 and 1 refer to your a: and b: drive. Most often, if you get this error it is because your BIOS is looking for a drive that is not there. Check your setup and be sure that only the floppy drives located on your machine are activated. DISK DRIVE RESET FAILED - The disk drive controller cannot reset. Trying turning the system off and back on again. If this doesn't fix anything, you'll probably have to replace the drive controller. DISK BOOT FAILURE - Most likely, the boot disk in the A: drive is bad. Try another one. DISK READ FAILURE - Many potential problems. Try another disk. Make sure the cables are correctly attached to the drive. If all this is ruled out, your floppy drive is probably bad. DISPLAY SWITCH NOT SET PROPERLY - Some older 286-486 computers have a jumper on the motherboard that controls monochrome vs. color. Check to be sure that it is set correctly. DMA ERROR - Your DMA chip has failed. You'll have to replace the motherboard. DRIVE NOT READY - If this is a floppy drive, make sure the disk is inserted all the way. Try another disk. Make sure the floppy drive cable is not damaged. If this doesn't pinpoint the problem, you'll have to replace the floppy drive. You may have a bad sensor, so it can't sense a disk inside it. EXPANSION BOARD NMI AT SLOT X - The board in slot X has produced a nonmaskable interupt error. Remove the card and inspect it for damage. Consult its manual or the manufacturer. FAIL SAFE TIMER NMI - An EISA device has gone awry. It is taking up the entire bus. Try rebooting. If this doesn't help, try to narrow down which expansion card is producing the error by removing them one by one and rebooting. If none of the cards seem to be suspect, the problem may lie with the motherboard itself. FDD CONTROLLER FAILURE - This often means your floppy drive controller has failed, or possibly the drive itself. If using an I/O card, make sure it is still seated fully in the bus. Check all cables. If the obvious is ruled out, buy a new controller. FILE ALLOCATION TABLE BAD - There is a problem with the FAT. Try running a disk repair utility. FIXED DISK CONFIGURATION ERROR, CONTROLLER FAILURE - See Hard Disk Configuration Error. GATE A20 FAILURE - The computer has had to switch into protected mode in order to count its memory. First, try another keyboard. A bad keyboard can cause the controller to send misc. signals across the address line 20. If this doesn't help, then you'll have to replace the motherboard. GENERAL FAILURE READING DRIVE X: - First, press I for ignore, then use a diagnostic utility to test the disk. If this doesn't help, press A for abort, then inspect all cables related to the drive producing the error. If it a floppy, try another diskette. HARD DISK FAILURE - See C: DRIVE FAILURE above. HARD DISK READ FAILURE - STRIKE F1 TO RETRY BOOT - First, check the hard drive cables. f this isn't the problem, press F1 and see if it reboots. If it does, run a diagnostic on the drive. If it doesn't reboot, boot the system off a system disk then switch to C:. If you get an Invalid Drive message, then the computer is getting no signal from the drive. Make sure the drive is properly set up in CMOS. Try rebooting again. If all else fails, try reformatting the drive. If this doesn't help, your drive or controller is crashed. INFINITE RETRY ON PARALLEL PRINTER TIMEOUT, PRINTER DEVICE FAILURE - Makes sure your printer is turned on and on-line. If you have a device between the printer and the computer, such as a ZIP drive, make sure it is turned on, too. INSUFFICIENT MEMORY - Your software is trying to use more memory than is physically installed in your system. Try adding more memory, or running a memory management program. See if you have any unnecessary programs running. Check your start up folder to see what starts on boot up. INTERNAL CACHE TEST FAILED - Reboot and try again. If this doesn't help, your CPU cache is probably dead. You'll need a new processor. INTR1 ERROR - Replace your motherboard. The interrupt controller is fried. INVALID BOOT DISKETTE - Try another valid system disk. KEYBOARD BAD - Your keyboard has failed the post. Make sure it is connected. If it is, replace the keyboard. KEYBOARD CLOCK LINE FAILURE, STUCK KEY FAILURE - The keyboard is not responding to the controller's POST tests. Either the keyboard is bad of its cable is bad. Makes sure there are no stuck keys. KEYBOARD ERROR - Your keyboard may be incompatible with the AMIBIOS in your system. You can try to get around this by setting the keyboard to "Not Installed" in setup in order to skip the keyboard POST. MEMORY ADDRESS LINE FAILURE AT XXX:XXX, ... - Impossible to fix. Replace the motherboard. MEMORY PARITY ERROR AT XXXX - One of your memory chips is bad. Locate and replace. NO BOOT DEVICE AVAILABLE - Your system can't find anything to boot off of. It displays this error after searching for a Drive A: and a C: and finding nothing. Make sure your drive cables are in place. Make sure you have a valid system disk in Drive A:. If there is not supposed to be a disk in Drive A:, then the problem lies with your hard drive. Try hitting F1 to reboot. Then run a disk diagnostic utility. It is possible your boot segment is damaged or out of alignment. NON-DOS DISK ERROR READING(WRITING) DRIVE X: - The computer can't find a boot track on the disk. Boot off a floppy then use SYS to recopy the system files over. NON SYSTEM DISK OR DISK ERROR - You are trying to boot of a non-system disk. If it a floppy disk, then try another one, or simply remove the one you forgot to remove. If it a hard drive, you'll have to boot off a floppy then use SYS to recopy system files to the hard drive. NO TIMER TICK INTERRUPT - Your timer chip can't get the interrupt controller to designate interrupt 0. Your motherboard will have to be replaced. NOT READY READING DRIVE X: - Usually, the cause of this is that the drive door of your diskette drive is not closed all the way. If it is, then you may have a bad sensor in your disk drive. POINTER DEVICE FAILURE - There is a problem with your pointer device attached to your PS/2 mouse port. Make sure it is properly connected to the computer. Try another device. PROCESSING CANNOT CONTINUE - Happens when you run a DOS utility without enough memory. Add more RAM. RAM BAD - Pretty self explanatory. Usually, one or more of your RAM chips is bad. Its best to bring your system on just the RAM to a shop and have them test for the bad chip. If no memory is bad, the problem could lie with your motherboard. REAL TIME CLOCK FAILURE - Run setup again and reset the time. If the problem persists, try replacing the battery. If that doesn't do it, replace the power supply. RESUME='F1' KEY - Some type or error has occurred, but hitting F1 allows you to continue. XX=SCANCODE, CHECK KEYBOARD - The computer received a strand signal from the keyboard. It may be caused by a bad connector a maybe even a stuck key. Either fix the stuck key or try another keyboard. TARGET DISK IS WRITE PROTECTED - Often seen when trying to do a DISKCOPY to a write protected floppy disk. If the disk is not write protected, then that part of your floppy drive that senses write protection may be broken. Best bet is to buy another diskette drive. TRACK 0 BAD - DISK UNUSABLE - This error may be seen if trying to format a larger disk in a lower capacity floppy drive. It could also mean your disk is bad, in which case you just try another. If this is your hard drive, then you'll likely have to replace the hard drive. UNLOCK SYSTEM UNIT KEYLOCK - You have locked the keyboard out by locking the keylock on the front of your computer. Unlock it then reboot.
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